Omni channel - Facebook integration with CRM
Facebook integration with CRM
Convert Message / Comment to Ticket on CRM
Integrating CRM with Facebook enables users to respond to Facebook messages or comments on Fanpage from CRM without the need to log in to Facebook. Additionally, it creates a ticket that can be assigned to users for processing.
You can convert any comments received from your Facebook ad campaigns into tickets. By responding to these tickets within your CRM, your replies will be posted as comments in the relevant thread. You can also configure these tickets to be assigned to a specific group.
Once you integrate Facebook with your CRM, you will receive any messages sent through your brand's Facebook Messenger in your CRM inbox. With this CRM-Facebook integration, you can now offer customer support through their preferred communication channel - it's as easy as that!